good work

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So, I occasionally get a little bit of spam around these parts. No big deal, most of it gets stopped by the filter. I just get a little note asking me to have a look at it, to approve it or not. There’s a nice little button called Spam, which labels the comment as, well, junk mail (you thought I was going to say spam didn’t you? Well I didn’t. Except just now, then I did but that was merely to say that I didn’t use the word spam. I did it again, sorry. I won’t say spam anymore in this note. sorry, it keeps happening, anyway. So how much can a person add in a single set of parentheses. Are periods acceptable in these boundaries. Like I was saying…).

I occasionally get spam… junk mail. I occasionally get some junk mail, which isn’t that irritating except for the principle of the thing.

Now the nice thing is I know the address of the computer it was sent from. That’s helpful because if you know that, then you can find out all sorts of other information, such as birth date, social security number, bank account information, web provider, last five places of employment, blood type, religious preference, and suchlikes.

One of these at least. And when you find that out (it’s web provider in case you were running to the phone to change all your vital information) you get a bit of extra information, such as email addresses to said web provider. I occasionally will forward said sp.. junk mail to the said web provider so they can do something to the said emailer who sent said junk comment. It’s always an exercise in utter futility as I generally get no reply, and nothing happens, and I soon realize it was an act of purest optimism to have posed the question in the first place.

However, this very day I got a junk comment, I sent it to the darkest regions of rejection, then as my optimism was at a particularly high ebb I sent it to the folks who provide the fellow with web access.

Well, sometimes being optimistic pays off. I just got a note which said:

thanks a lot for the information. We have informed our customer to take care
of the problem. If you have trouble with one of our servers furthermore,
don’t hesitate to contact us again.

Sorry for the problems.”

Well, thank you. That is service. That is helpful, good old fashioned service. I get spammed, I tell the folks in charge, they tell the guy to quit it. This, my friends, is how the world is supposed to work. If things happened like this on a constant basis we would know precisely what Jesus was getting at with all those cryptic comments about pearls, fields, and wedding banquets.

This kind of service really should be honored, so if you get the chance I heartily recommend you use Hetzner online. They are a German company so that might rule out some of the customer service help, though I did take a risk and write my brief note in English, and got a nice reply in English so apparently they do habla anglais. Of course for at least one person I know even no English would be fine, and for a few more it wouldn’t be a problem as long as they used the sort of German particular to theological conversation (Theologiegeschichte).

Anyhow if you are looking for a good company, especially if you are German or German oriented, go ahead and use Hetzner (that’s a good company, not just good company, follow the spam if you’re looking for that but you really shouldn’t). They have shown themselves to be good folk.

One Response to “good work”

  1. punch drunk Says:

    Your story made me happy